Incident Based

Is offered on a per incident basis and is designed for high-demand incidents.
An incident is defined as a single support issue and the time and effort needed to resolve the issue.
A single support issue is defined as a specific issue that cannot be separated into subordinate issues. Subordinate issues are considered separate incidents.
Support incidents do not cover custom development requests.
The assistance regarding your issues or questions will be received via Skype, phone, email, TeamViewer or other remote assistance tools.
Our team will provide a response to technical support requests within 8hr (75% of the time < 2h), Monday to Friday
Our Collections customers with active subscriptions will receive 20% discount for any of our Premium Support options. Just email us at sales@dnnsharp.com to receive your discount.

DNN Sharp is an awesome company to work with. Support is unmatched!

"Jerry Mattox, Chief Programmer at Genesis Consulting"